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Ironshield Home Protection Privacy Policy

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Effective Date: March 2025

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This Privacy Policy is provided by Ironshield Home Protection (“IHP,” “we,” “us,” or “our”) on behalf of itself and its affiliates and subsidiaries. This Policy explains how we collect, use, disclose, and safeguard information about you when you interact with us through:


(a) our website at ironshieldhomeprotection.com (and any future replacement or subdomain, collectively, the “Site”);

(b) any related mobile applications or digital platforms (collectively with the Site, the “IHP Applications”);

(c) the home protection plans, products, and services we provide online or offline (the “Products” or “Services”);

(d) offline communications with our company, such as phone calls, postal mail, or in-person interactions; and
(e) any other means through which you connect with IHP or through third parties that provide us with information about you.

 

By accessing or using our Site, submitting information, or communicating with us, you agree to the terms of this Privacy Policy and consent to the collection, use, disclosure, and transfer of your information as described herein. If you do not agree to this Privacy Policy, please do not use our Services or provide us with your personal information.

Please note: text messaging opt-in data and consent are not shared with third parties.

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1. Information We Collect

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We may collect several categories of information from and about you depending on how you interact with us. This may include:

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  • Personal Information – such as your name, address, phone number(s), and email address(es).

  • Financial Information – including bank account details, debit or credit card numbers, and billing information.

  • Demographic Information – such as age, region, and other background details.

  • Device and Log Information – such as IP address, browser type, operating system, and other technical identifiers.

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At times, we may combine or aggregate information across these categories to improve our Products, Services, and customer experience. Where required, we will indicate when certain information is necessary to provide access to specific features or services.

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2. How We Use Your Information

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Subject to applicable laws, we may use your personal and non-personal information to:

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  • Create and manage your account and user profile on the IHP Applications.

  • Process payments and deliver the Products or Services you request.

  • Communicate with you about your account, transactions, and support inquiries.

  • Provide customer service and collect feedback.

  • Send you promotional materials and special offers that may be of interest.

  • Conduct surveys, sweepstakes, and promotional events.

  • Prevent and detect fraudulent or unlawful activity.

  • Customize, improve, and analyze the performance of our Site and Services.

  • Personalize your experience and the content you see.

  • Develop new products, features, and marketing strategies.

  • Enforce our Terms of Use and protect our legal rights.

  • Comply with applicable laws, regulations, and court orders.

  • Manage business transitions, such as mergers or acquisitions.

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We will also use your information for any other purpose disclosed to you at the time of collection or with your consent.

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3. How We Collect Information

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a. Information You Provide Directly

When you register, request a quote, make a purchase, or communicate with us, you may provide personal information voluntarily. By doing so, you acknowledge and consent that we may contact you via email, phone (including automated or recorded calls), text message, or other methods, using the contact information you provide.

You represent that you have authority over any phone number provided and consent to communications to that number.

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b. Financial Information

If you purchase Products or Services from IHP, we collect your Financial Information to process payments. This data may be shared with third-party payment processors, credit card issuers, and financial institutions solely for transaction purposes.

Please avoid entering payment details anywhere other than designated secure fields.

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c. User-Generated Content

If you post reviews, comments, or other content through any IHP Application (the “Communication Services”), please remember that these areas may be public. Any information you share can be seen, used, or shared by others and may become part of IHP’s property. Exercise discretion before disclosing personal details in such areas.

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d. Information Collected Automatically

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We and our authorized partners may use cookies, web beacons, pixel tags, scripts, and similar technologies to collect information automatically. This may include:

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  • Browser type, device identifiers, and operating system;

  • IP address and geolocation;

  • Pages visited and time spent on our Site;

  • Referring and exit websites.

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Cookies help us recognize returning visitors, personalize experiences, and prevent fraud. Most browsers allow you to manage cookies through your settings.

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We may also use HTML5 storage or similar technologies on our mobile applications. These help enhance your experience but may not be easily disabled.

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When combined with personal information, automatically collected data is treated as personal information.

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e. Information from Third Parties

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We may receive information about you from trusted third parties, such as real estate agents, partners, or affiliates who recommend or purchase our Products on your behalf. This may include your name, address, and contact details. We also supplement our records with verified data sources to maintain accuracy.

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4. Analytics and Advertising

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We may use third-party analytics providers to help us understand how our Site and Services are used. These partners may employ cookies or other tracking technologies to collect non-identifiable information about user behavior.

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We may also permit third-party advertisers to display ads based on your interests. These companies may collect non-personal data about your visits to our Site and other websites to deliver targeted advertising.

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5. Communications and Marketing

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Transactional Messages

We will send you service-related messages regarding your account, orders, renewals, and updates. These are not promotional in nature and cannot be opted out of.

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Promotional Communications

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IHP and its affiliates may send you marketing messages via email, phone, or text to inform you about offers, renewals, or related products and services. You can opt out at any time (see Section 8).

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6. Third-Party Relationships

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We may share information with the following categories of partners:

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  • Authorized Service Providers who assist us in payment processing, hosting, analytics, or customer support.

  • Business Affiliates and Subsidiaries for marketing, operational, and administrative purposes.

  • Third Parties Who Recommended or Purchased Our Services (such as realtors).

  • Co-Branded Partners in connection with joint marketing or promotional programs.

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These parties are required to protect your information consistent with this Privacy Policy.

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7. Feedback and Promotions

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Any comments, feedback, or materials you submit (“Feedback”) become the property of IHP and may be used freely to improve our Products and Services. You represent that your Feedback does not violate any third-party rights.

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Promotional events, contests, and sweepstakes may require registration and are governed by their own official rules. By entering, you agree to the rules and to IHP’s use of your personal information as described in this Policy.

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8. Choice and Opt-Out Options

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You may opt out of promotional communications in the following ways:

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Please note: you may still receive service or transactional notifications even if you opt out of promotional messages.

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9. Children’s Privacy

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Our Site and Services are not intended for individuals under 13 years of age. We do not knowingly collect information from children. If we discover that we have inadvertently collected such data, we will promptly delete it.

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10. Links to Other Websites

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Our Site may contain links to third-party websites or services not operated by IHP. We are not responsible for the privacy practices of those sites. Please review the privacy policies of any external sites you visit.

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11. Changes to This Policy

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We may update this Privacy Policy periodically. The latest version will always be posted on our website, and the “Effective Date” will reflect the latest revision. Your continued use of our Site and Services after changes are posted constitutes your acceptance of the updated Policy.

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12. Legal Disclosure and Business Transfers

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We may disclose your information if required by law, court order, or to protect the safety and rights of IHP or others. In the event of a merger, acquisition, sale, or bankruptcy, customer information may be transferred as a business asset.

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13. Dispute Resolution

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By using our Site or Services, you agree that any disputes related to privacy are governed by this Privacy Policy, our Terms of Use, and the laws of the United States and the State of Missouri.

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14. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

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Ironshield Home Protection
5850 Macklind Ave, Unit #MAILBOX
St. Louis, MO 63109
Phone: 1(855)814-6693
Email: info@ironshieldhomeprotection.com
Website: www.ironshieldhomeprotection.com

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